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Bust-A-Ride Returns Policy

At Bust-A-Ride, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 14 days of receiving it for a full refund or exchange no problem.

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How to Return an Item

1. Contact Us
   
   Notify us within 14 days of receiving your bike to begin the return process.
2. Prepare the Bike
   
   The bike must be in its original condition, unused beyond standard inspection, and include all original packaging, keys, and accessories.
3. Arrange Return Shipping
   
   You are responsible for arranging and paying for the return of the bike.
   
   

• We can offer a collection service.
• You must use a reliable courier that can handle large items safely.
• Please ensure the bike is securely packaged to prevent damage in transit.

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Refund Details

• Processing Time Once the bike is received and inspected, your refund will be processed within 14 days.
• Condition-Based Refund for If the bike shows signs of use beyond reasonable inspection, or is returned damaged or incomplete, we may deduct an appropriate amount from your refund to reflect any loss in value.

Important Notes:

• Inspection vs. Use: You’re welcome to inspect the bike to assess its suitability. However, please avoid using it beyond what’s necessary to determine its nature and functioning. If the bike shows signs of use beyond basic inspection, we may deduct an amount from your refund to cover any loss in value.

• Legal Rights: This policy aligns with the Consumer Contracts Regulations 2013, which provide consumers with the right to cancel an online purchase within 14 days of receiving the goods. For more information, visit gov.uk.

By following these guidelines, we aim to make the return process straightforward and transparent, ensuring your experience with Bust-A-Ride is positive.